Payment & Refund Policy
Clear and transparent terms for our lease accounting software subscriptions, billing practices, and refund conditions.
Last Updated: September 17, 2025
Understanding Our Payment Terms
iLease Management LLC Payment, Refunds, Plan Upgrading and Downgrading Terms and Conditions
Important Legal Notice
The information below represents our general subscription terms and conditions. However, any executed agreement, contract, or master service agreement between your organization and iLease Management LLC will supersede these general terms. For enterprise customers or those with signed agreements, please refer to your specific contract terms for binding payment, refund, and cancellation policies.
Payment Requirements
- Valid credit cards are required for all iLeaseXpress paid plans. Free accounts are exempted.
- Upgrading from a free to a paid plan triggers immediate billing.
- iLeasePro plans can be billed via credit card, ACH or invoice, based on agreed terms.
Refund Terms
- Upon choosing a paid subscription, you'll be billed instantly, and payments are non-refundable.
- No credits or refunds will be provided for partial service months, changes in plan, or unused service durations.
- Refunds are not provided except as required by applicable law or payment processor policies.
Plan Modifications
- Plan upgrades: Immediate access, prorated billing for current cycle
- Plan downgrades: Take effect at next billing cycle, no prorated refunds
- Adjusting or ending your service might result in content or feature loss.
- iLease Management LLC isn't liable for these losses.
Additional Fees
Fees don't include taxes, levies, or duties except U.S. income taxes. Applicable taxes will be calculated and added at checkout based on your billing location.
Cancellation & Account Management
How to manage your subscription, cancel your account, and what to expect during the process
How to Cancel
- Email support@ileasepro.com with "Cancel Subscription" in subject
Billing Cycles
- Monthly plans: Billed every 30 days from signup date
- Annual plans: Billed every 365 days from signup date
- Billing occurs at 12:00 AM UTC on your billing date
- Email reminders sent 7 days before renewal
Data After Cancellation
- Export your data before cancellation (recommended)
- Account remains accessible for 30 days after cancellation
- Data permanently deleted after 30-day grace period
- Legal and financial records retained per compliance requirements
Failed Payment Policy
- Automatic retry attempts: Days 3, 7, and 14
- Email notifications sent for each failed attempt
- Account suspended after 14 days of failed payments
- Reactivation available within 30 days with payment
Important Reminders
Key points to remember about our billing and refund policies
No Refunds Policy
All payments are final and non-refundable. Please review your plan selection carefully before subscribing.
Immediate Billing
Upgrades to paid plans trigger immediate billing. Your subscription begins right away.
Policy Updates
iLease Management LLC reserves the right to modify these policies at any time. Review periodically for changes.
Dispute Resolution & Customer Protection
How we handle billing disputes, chargebacks, and customer concerns
First Contact Support
Contact support@ileasepro.com within 30 days for any billing concerns. We'll work to resolve issues promptly and fairly.
Chargeback Protection
We comply with all payment processor chargeback processes and applicable consumer protection laws.
Legal Compliance
All policies comply with applicable state and federal regulations, including consumer protection laws.
Questions About Billing?
Our support team is here to help with any questions about your subscription, billing, or account management.
Contact Support